FAQ

Basic Membership Questions

• What is SWHPN?
• Who is eligible to join SWHPN?
• Who oversees the work of SWHPN?
• Do I have to subscribe to any mailing lists?

Member Application Questions

• How can I join?
• Can my institution apply for a group membership?
• Does the membership application need to be completed electronically?
• Where do I send my check and/or my membership application?
• If my institution is paying my membership, how does that work?
• If I join now, when will my membership begin and end?
• Can I renew online even after my membership has expired?
• Do you have international members? What currencies do you accept?

Member Troubleshooting

• What is the Member Dashboard?
• I am unable to log in to the Member Dashboard but I know I am a SWHPN member.
• I need to change my email address – what do I do?
• I forgot my password. How do I receive it?
• The personal information I entered when I joined is out of date – how do I fix it?
• How do I get my free access to the Journal of Social Work in End-of-Life & Palliative Care?
• I am still having trouble getting my free access to the journal – I can only see abstracts.

LinkHealthPro Troubleshooting

• What is the LinkHealthPro SWHPN Online Community?
• How do I log into the LinkHealthPro SWHPN Online Community?
• I forgot my password. How do I receive it?
• I want to contribute to the discussion forum – do I need to know anything first?
• I’m having trouble accessing the links in the emails.
• I’m getting too much e-mail! What do I do?

Basic Membership Questions

• What is SWHPN?
  We are an emerging network of social work organizations and leaders who seek to further the field of end-of-life and hospice/palliative care. More about SWHPN.
• Who is eligible to join SWHPN?
  Any individual interested in becoming a SWPHN member is eligible, with payment of annual dues. Dues payment entitles members to all member benefits.
• Who oversees the work of SWHPN?
  The SWHPN Board of Directors is responsible for decision-making and communication on behalf of the membership and organization as a whole.
• Do I have to subscribe to any mailing lists?
  Members are automatically subscribed to messages from SWHPN Member Center, SWHPN Update newsletter, and occasional relevant messages from SWHPN Board of Directors. They may opt out at any time by editing their email subscription settings in their member profile.

Member Application Questions

• How can I join?
  Complete the Membership Application.
• Can my institution apply for a group membership?
  SWHPN currently does not have group or institutional memberships available.
• Does the membership application need to be completed electronically?
  A mail-in option is also available.
• Where do I send my check and/or my membership application?
  SWHPN, 1255 Amsterdam Avenue, Suite 913, New York, NY 10027
• If my institution is paying my membership, how does that work?
  Please make sure the check or online payment contains the member’s name, phone number, and email address.
• If I join now, when will my membership begin and end?
  Member benefits will commence the day of annual dues payment and continue for one year after. Members will be notified via email in advance of expiration of annual membership.
• Can I renew online even after my membership has expired?
  Yes, members may log in to their account up to 2 months after an expired membership in order to complete the renewal process. After 2 months a new membership application will need to be completed.
• Do you have international members? What currencies do you accept?
  Yes, we encourage it! We are able to accept USD, CAD, EUR, GBP, JPY, and AUD through our online payment system.

Member Troubleshooting

• What is the Member Dashboard?
  The SWHPN Member Dashboard is an online location where members can access member benefits and manage their account.
• I am unable to log in to the Member Dashboard but I know I am a SWHPN member.
  Did you type your correct email address in your application? If you are unable to login to the Member Dashboard, please contact SWHPN immediately to have your account reset.
• I need to change my email address – what do I do?
  You may edit your email address in your member profile. If you are unable to login to the Member Dashboard, please contact SWHPN immediately to have your account reset.
• I forgot my password. How do I receive it?
  You will need to reset your password.
• The personal information I entered when I joined is out of date – how do I fix it?
  You may log in to your account and edit your member profile at any time on the Member Dashboard.
• How do I get my free access to the Journal of Social Work in End-of-Life & Palliative Care?
  The free journal access only works when you are logged in to the SWHPN Member Dashboard. Visit http://members.swhpn.org/journal and click the journal link to get to the Informaworld website. You should see a green ACCESS icon. Then click on the title of the article you want to read, and you should have a full text HTML and PDF option.
• I am still having trouble getting my free access to the journal – I can only see abstracts.
  Some users logging in from work may be prevented from accessing the files due to the institution’s own network security policies. Please try accessing the journal from a home computer and contact SWHPN immediately if this problem persists.

LinkHealthPro Troubleshooting

• What is the LinkHealthPro SWHPN Online Community?
  It is SWHPN’s current online community, featuring a discussion forum and other useful tools for connecting with each other.
• How do I log into the LinkHealthPro SWHPN Online Community?
  New members receive login information from account.management@linkhealthpro.com. It may take up to one week for new members to receive this email. When you receive your password, login here.
• I forgot my password. How do I receive it?
  You will need to reset your password at the LinkHealthPro website.
• I want to contribute to the discussion forum – do I need to know anything first?
  Any member is eligible to post communications on the SWPHN Online Community discussion board. All members must follow the Discussion Board Netiquette policy established by the Board of Directors.
• I’m having trouble accessing the links in the emails.
  LinkHealthPro sends out a Discussion Forum Notification for each new message posted. For security reasons, the direct link included in that email message must be clicked within 1 week. After 1 week the link is no longer valid.
• I’m getting too much e-mail! What do I do?
  LinkHealthPro sends out a Discussion Forum Notification for each new message posted. You can disable this email subscription. Go to My Account > Profile > Privacy Settings > Subscriptions, uncheck the forum and select “Save.”